cancelling your group visit

If you wish to cancel your group visit reservation, please contact the reservations department. Your cancellation will be accepted according to the following conditions.

- up to 7 days before your visit: free of charge
- less than 7 days: EUR 35 cancellation fee
- on the day of your visit: full amount (according to the written confirmation of your reservation)

A reserved group visit that does not take place without notice or cancellation will be charged according to your written confirmation.